Why Choose OrangeCrate?

Drive Sales and Compete

We service over 250,000 people annually and we have thousands of unique visitors who visit our site everyday. We get restaurants noticed.

Risk-Free Incremental Sales

Your customers are ordering delivery right now, it's a fact. Add sales straight to your bottom line simply by partnering with us. We call it, “More Sales, Less Work.” If we generate no sales for you, we make no money either.

Customer Service

Our customer service center is standing by to handle any requests or questions you may havein real-time; no overseas call center. Our restaurants are our customer too, and we treat you like it.

Technology

We have the SAME technology as the big boys. From Customer GPS to restaurant mobile ordering apps to POS integration, we are constantly innovating to make the experience easier for our restaurants and customers.

Driver Workforce

Let us spend the time to find drivers and pay them. You just need to do what you do best- Run a great restaruant! Plus, our drivers and operation are fully insured, meaning there is little risk to the restauranteur.

100% Local

We love our community and pride ourselves on being a locally owned and operation company. Our number one mission is to help your restaurant grow because when our restaurants grow, so too does our community.

Pricing and Features:

ORANGECRATE
COMMISSION RATES

Base Delivery Fee

(Customer pays delivery fee. The lower the fee the more orders you will receive)

Online Menu at MyOrangeCrate.com.

Access to entire driver fleet

Local Call Center and Support

No Contract, Cancel Anytime

Zero On-Boarding Fees

Menu Booster

Premier Placement in Mailers

Counter and table marketing 

TipPool Participation

All credit card fees paid by OrangeCrate

Percentage charge for takeout orders

(this is an option, if you want to employ an OrangeCrate online takeout platform)

Integration into your POS

(Subject to availability, we currently support intergration into 21 POS systems)

35%

FREE

YES
YES
YES
YES
YES
YES

FREE

   YES
YES
YES

5%

YES

30%

$1.99

YES
YES
YES
YES
YES
NO

$1/DAY

YES 
NO
YES 

10%

YES

15%

$3.99

YES 
YES
YES
YES
NO
NO 

$2/DAY

YES 
NO
YES 

15%

YES


Frequently Asked Questions


All drivers carry extremely high quality, insulated delivery bags. Additionally, time is money for a driver. As a result, they tend to move at a brisk pace. By controlling temperature and quickly getting the food to your customer, our delivered product is usually of a higher quality than most takeout, which sits for a longer period and also has no bag to control the temperature. While nothing is as good eating it fresh on site, customers know this. They also know we do everything we can to preserve the quality of your food, which is why they order from us repeatedly.


Most owners factor in fixed costs like salaries, insurances, rent, and utilities when determining their margin. The truth is, these costs are the same whether you partner with OrangeCrate or not. Also, we handle virtually all the customer service and front-of-house labor. The only expense a restaurant incurs on an OrangeCrate order is food cost, typically 15-40%. When you factor in all the savings, some restaurants can earn MORE margin on a delivery than they would on an in-restaurant diner.


Being a 100% local company, nothing matters to us more than what our customers think of us. This means we ensure customer satisfaction at all costs. If we make an error, it is on us. If you make an error, we will work together to make sure the customer is satisfied. Of course, mistakes will occur, but we have full time support staff to follow up and make sure the customer is happy.


No problem. Menu changes can usually be made and updated online within a few hours. We do not charge to make menu changes. Changes can be sent to menus@myorangecrate.com


The short answer is because it will cause you to upset and lose your customers, who likely know the prices of your regular menu items. Since this is antithetical to our goal of helping restaurants grow, we require all partners to list prices accurately. Any restaurant in violation of this policy will be removed from the service until the menu is correctly updated.


Truthfully, our busiest restaurants receive between 7-20 orders per day. Our average restaurant will receive 2-6 orders per day. Your restaurant should be able to handle this type of extra volume. Otherwise, please review your procedures and consider carefully before partnering. Delivery is a great opportunity to gain new customers and sales. But mishandled, mistakes can certainly cost restaurants customers. Just like you wouldn’t offer takeout unless you were set up to handle it, the same should apply for delivery. If you have concerns, email wayne@myorangecrate.com and we would be happy to consult with you and your team about the best strategy to be successful.


No problem. You will get to know our support staff by name. We are always just a phone call away and can happily disable items for the remainder of the day immediately, upon request.


A catering menu will be published if provided. Catering sales subject to the same commission as regular delivery sales.


Also not a problem. Our software is designed to handle these parameters.

hat is the TipPool program?


As a 35% premium partner, we will share 50% of the tip paid to the driver with your FOH staff. Tips are added at the time of order pickup, which are then distributed based upon your process.


We have the ability to place orders many ways, and we can usually adapt to any restaurant’s procedures. All orders receive a phone call confirmation no matter how the order is sent to the restaurant. We can send orders via eatabit thermal printers, ordering tablets, or POS integration. All involve the restaurant making an investment in a printer, ink, phone line, wifi, or mobile data network to receive orders, so please be prepared to set services up if you have not done so yet. It is an investment your customers will appreciate, and will enable them to send you countless orders.


Payments are made on a weekly basis, every Wednesday. Payment is sent via ACH or mailed via check, based upon your preference.


Credit Card Fees are paid out of the commission received by OrangeCrate. Other services and national brands charge the restaurants or the customer up to 3.5% for merchant fees, on top of their commission. We do not believe in doing that, and we believe its a more honest approach for both our customers and partners. When we say no hidden fees, we mean it!


Yes. Restaurants partnered with OrangeCrate compete with other restaurants for delivery sales. Your takeout packaging is one of the biggest differentiators that will keep your customers coming back in the future. Know your customers. Chinese restaurants should provide chopsticks, health food restaurants should probably have environmentally friendly packaging, and soups should come with spoons. These are simple amenities your customers expect in return for giving you their business. As a recent example, one restaurant upgraded to microwavable containers and saw an increase in average ticket. This makes obvious sense, customers could order more food and re-heat it later. Just remember, the customer is choosing your restaurant over many other options. Don’t let them regret it.


Yes. We occasionally have extras on hand to provide in the event a restaurant forgets. But the presentation and packaging of the food is the restaurant’s responsibility.


We think hearing from our customers is vital. We attempt to collect feedback on every order as customers can rate OrangeCrate, the driver, and the restaurant. We love sharing this data with our partners as it offers vital insight into the wants and habits of your customers. Furthermore, we also have data on most popular items, customer email addresses, and performance history. If used properly, any restaurant can take advantage of these statistics and trends.