Frequently Asked Questions
How is the delivery fee structured?
Each Orange Crate location is independently operated; as such each location has a varying delivery fee structure. You can find the structure for your location by looking at the top of each restaurant menu under the name of the restaurant.
Why do I see an authorization charge on my credit card?
When you request a delivery, your card is immediately authorized for your order total plus 10% to cover any special instructions you may have included with your order. Once your delivery is complete, we replace the authorization with the final charge from the merchant (OrangeCrate). This change is typically reflected within 24 to 48 hours of the delivery, though some cards may take 3-7 business days to process the change.
My OrangeCrate order was cancelled and I still see a charge on my debit or credit card?
Orders that are cancelled are immediately voided from our system, and the funds are sent back to the banking institution at midnight PST. Depending on your bank, it may take anywhere from 3-7 business days to full refund back into your account. This is strictly dependent on your bank policy, and unfortunately OrangeCrate cannot expedite the process.
My order was missing items or came incomplete, what do I do?
Please contact one of our dispatchers directly at our LiveChat page or by sending an email to firstname.lastname@example.org rather than contacting the restaurant directly, we are happy to fix any mistakes made and will redeliver or credit you for the inconvenience.
*Please note that if your driver is unable to contact you once arriving at your delivery address via the phone number you’ve provided, then the driver will wait 15 minutes before leaving your items in a safe place at the location. Please ensure that you have your phone number entered correctly, and that you are available to receive your delivery during the time quoted on your confirmation!*